Return & Refund Policy

Thank you for shopping with us. We are committed to ensuring your satisfaction with every purchase.

30-Day Return Policy (Worldwide)

We offer a 30-day return policy worldwide, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

• Be in the same condition that you received it

• Be unused, unworn, and undamaged

• Have original tags attached (if applicable)

• Be returned in its original packaging

• Include proof of purchase (receipt or order confirmation)

How to Start a Return

To initiate a return, please contact us at:

📧 contactozazgames@gmail.com

If your return is approved, we will provide detailed return instructions, including the return shipping address.

Please note: Items sent back without prior return authorization will not be accepted.

Return Shipping

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs. Shipping fees are non-refundable.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong product, contact us within 48 hours of delivery at contactozazgames@gmail.com with photos of the issue.

We will evaluate the case and offer a replacement or full refund at no additional cost.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods (food, flowers, plants)

• Custom-made or personalized items

• Personal care goods (for hygiene reasons)

• Hazardous materials, flammable liquids, or gases

• Sale or clearance items

• Gift cards

If you are unsure whether your item qualifies for return, please contact us before purchasing.

Exchanges

We do not process direct exchanges.
If you wish to exchange an item, please return the original item (if eligible), and once approved, place a new order separately.

European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of delivery for any reason and without justification.

Items must meet the same return conditions listed above.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that banks and credit card providers may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contactozazgames@gmail.com.